Rochelle Ranchez
- Total activity 21
- Last activity
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Activity overview
Latest activity by Rochelle Ranchez-
Rochelle Ranchez created a post,
Branding your help center
You can change the look and feel of the help center using simple WYSIWYG design tools such as color pickers and font choosers. For example, you can change the logo, colors, and web font to make ...
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Rochelle Ranchez created a post,
Customizing your help center theme
Quick Look: Guide admin > Customize design > Customize > Edit code Web-savvy Guide admins can work directly with the page code to build a customized theme for your help center. Customized them...
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Rochelle Ranchez created an article,
Creating and editing articles in the knowledge base
Not yet followed by anyone What's my plan? Guide admins can create new articles and edit all existing articles in the knowledge base. Agents who are not Guide admins can create and edit art...
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Rochelle Ranchez created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more
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Rochelle Ranchez created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Rochelle Ranchez created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Rochelle Ranchez created an article,
Stellar Skyonomy refund policies
All Stellar Skyonomy merchandise purchases are backed by our 30-day satisfaction guarantee, no questions asked. We even pay to have it shipped back to us. Additionally, you can cancel your Stellar ...
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Rochelle Ranchez created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Rochelle Ranchez created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Rochelle Ranchez created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...